Summary of Cover Boiler Breakdown

(1 and 3 star)

This cover meets the need of homeowners who require insurance and expert assistance in the event of a breakdown of the gas boiler at their domestic property and a separate boiler service (Service element applicable to 3 Star only).

What is covered?

If you suffer a breakdown of your domestic gas boiler and/or associated controls, you are covered for call-out, parts, labour and VAT. Your policy covers the repair of your gas fired central heating boiler (excluding warm air heating systems). There is no limit to the number or cost of claims you can make, providing your boiler isn't found to be beyond economical repair.The maximum permissible output of your domestic gas fired boiler under this cover is 60kW.

What is not covered?

This cover is only for your gas boiler and/or associated controls and does not include any other part of the gas central heating system, e.g. radiators. You will not be covered for problems caused by failure of the external public services to the property. The policy does not cover the cost of replacement or repair where the boiler is beyond economical repair.

Can you cover any type of boiler?

Provided your gas boiler meets the eligibility criteria, details of which can be obtained by calling FREE on 0800 0732142, you can be covered. Boilers are considered eligible when their parts are available at most stockist's and can be sourced within a reasonable timescale. Boilers aged 15 years and older are not eligible.

Who is eligible to apply?

All homeowners, private landlords and tenants are eligible to join, unless the property is a mobile home, bedsit, in multiple occupancy or is used for commercial purposes, in which case the property can't be covered. Council and Housing Association tenants will not need this service.

When will I be covered?

Your policy starts on the day your application is processed. There is an initial 28 day period when you can not make a claim giving you 11 months of cover in your first year.

When will an engineer attend my boiler in the event of a breakdown?

Once you have notified HomeServe of a breakdown, they will attempt to diagnose the problem over the phone and then arrange for an engineer to visit your property if required. Engineers will be deployed during the working hours, Monday - Friday 8am-6pm, Saturday 9am-4pm and Sunday 9am-12 noon. The engineer always aim to attend your breakdown within 2 working days.

Can I have a service on my boiler?

If you would like an annual service on your boiler, simply opt for 3 or 5 star cover. You will then be contacted within 28 days to arrange your annual service at a time convenient to yourself. If you have not been contacted within this time, one call to the service hotline on 01773 828100 will put you in contact with one of HomeServe's experienced agents, who will be able to help you. The Annual Service will usually be carried out during a weekday during spring and autumn, allowing the engineers to provide a top level of service for breakdowns during the winter.

Who provides Boiler Breakdown Cover (1 and 3 star)?

The insurance policy is provided and underwritten by Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom office, registered number FC008998. It is arranged and administered for you by HomeServe Membership Ltd, Cable Drive, Walsall, WS2 7BN (Registered in England no. 2770612). You will therefore have a contract with HomeServe Membership Ltd to arrange and administer the policy on behalf of the insurer and a separate contract with Inter Partner Assistance SA. The annual service element of both products is not regulated by the FSA but is a separate arrangement with Glow-worm, who are responsible for carrying out the service element of this cover. The total price you pay is unaffected by these arrangements.

References to 'Boiler Breakdown Cover' or 'Cover' in all documents include the services within both contracts.

Can I spread the cost of cover?

If you pay by Direct Debit you can pay monthly. Payment by any other method will be one annual payment.

What happens next year?

If you choose to pay by Direct Debit or credit/debit card excluding Maestro payments, your policy will automatically renew. You will receive your new policy documentation in advance of renewal to give you time to consider whether the cover is still right for you. If you make any claim on the policy this may affect your future premium.

What if I'm not satisfied?

If the insurance policy does not provide the cover you need, you should return your Policy Summary to Freepost RLYC-LXAL-GEEH, Customer Admin Department, HomeServe, Cable Drive ,,Walsall, WS2 7BN, within 28 days of the start of the period of insurance or within 28 days of the day you receive the policy documents, whichever is the later.

Any premium paid will be refunded in full, providing no claim has been made and the service element has not been carried out. If you cancel after this 28 day period, your policy will cease and you will not receive a refund of any premium paid.

For full Terms and Conditions please call HomeServe FREE on 0800 0732142l.

Information correct at time of publication.

Summary of Cover Central Heating Breakdown (5 Star)

This cover meets the need of homeowners who require insurance and expert assistance in the event of a breakdown of the gas central heating system at their domestic property, and a separate boiler service.

What is covered?

If you suffer a breakdown of your domestic gas central heating system and/or associated controls, you are covered for call-out, parts, labour and VAT. Your policy covers the repair of your gas fired central heating system (excluding warm air heating systems). There is no limit to the number or cost of claims you can make, providing your boiler isn't found to be beyond economical repair.The maximum permissible output of your domestic gas fired boiler under this cover is 60kW.

What is not covered?

You will not be covered for problems caused by failure of the external public services to the property. The policy does not cover the cost of replacement or repair of radiators, or where the boiler is beyond economical repair (where the cost of repairs exceeds the current value of the boiler).

Can you cover any type of boiler?

Provided your gas boiler meets the eligibility criteria, details of which can be obtained by calling free on 0800 0732142, you can be covered. Boilers are considered eligible when their parts are available at most stockist's and can be sourced within a reasonable timescale. Boilers aged 15 years and older are not eligible.

Who is eligible to apply?

All homeowners, private landlords and tenants are eligible, unless the property is a mobile home, bedsit, in multiple occupancy or is used for commercial purposes, in which case the property can't be covered. Council and Housing Association tenants will not need this service.

When will I be covered?

Your policy starts on the day your application is processed. There is an initial 28 day period when you can not make a claim giving you 11 months of cover in your first year.

When will an engineer attend my boiler in the event of a breakdown?

Once you have notified HomeServe of a breakdown, they will attempt to diagnose the problem over the phone and then arrange for an engineer to visit your property if required. Engineers will be deployed during the working hours, Monday - Friday 8am-6pm, Saturday 9am-4pm and Sunday 9am - 12 noon. The engineer always aims to attend your breakdown within 2 working days.

When will I receive my annual service on my boiler?

You will then be contacted within 28 days to arrange your annual service at a time convenient to yourself. If you have not been contacted within this time, one call to the service hotline on 01773 828100 will put you in contact with one of HomeServe's experienced agents, who will be able to help you. The Annual Service will usually be carried out during a weekday during spring and autumn, allowing the engineers to provide a top level of service for breakdowns during the winter.

Who provides Central Heating Breakdown Cover (5 star)?

The insurance policy is provided and underwritten by Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom office, registered number FC008998. It is arranged and administered for you by HomeServe Membership Ltd, Cable Drive, Walsall, WS2 7BN (Registered in England no. 2770612). You will therefore have a contract with HomesServe Membership Ltd to arrange and administer the policy on behalf of the insurer, and a separate contract with Inter Partner Assistance SA. The annual service element of both products is not regulated by the FSA but is a separate arrangement with Glow-worm, who are responsible for carrying out the service element of this cover. The total price you pay is unaffected by these arrangements. References to 'Central Heating Breakdown Cover' or 'Cover' in all documents include the services within both contracts.

Can I spread the cost of cover?

If you pay by Direct Debit you can pay monthly. Payment by any other method will be one annual payment.

What happens next year?

If you choose to pay by Direct Debit or credit/debit card excluding Maestro payments, your policy will automatically renew. You will receive your new policy documentation in advance of renewal to give you time to consider whether the cover is still right for you. If you make any claim on the policy this may affect your future premium.

What if I'm not satisfied?

If the insurance policy does not provide the cover you need, you should return your Policy Summary to Freepost RLYC-LXAL-GEEH, Customer Admin Department, Homeserve, Cable Drive, Walsall, WS2 7BN, within 28 days of the start of the period of insurance or within 28 days of the day you receive the policy documents, whichever is the later.

Any premium paid will be refunded in full, providing no claim has been made and the service element has not been carried out. If you cancel after this 28 day period, your policy will cease and you will not receive a refund of any premium paid.

For full Terms and Conditions please call Homeserve FREE on 0800 0732142